In rare cases, payment providers can take longer than usual to process transactions. If the maximum waiting period has passed, but your payment is still in a “Pending” status, follow these steps:
 

For web version users: 

1. Go to the “Transaction history”, click on your pending deposit, and then click “Waiting for more than N days?”.
2. Click “Support”. This button will be available if the waiting period has passed.
    
3. This will open the chat with support, where you can select the issue with the live bot about your transaction
    

For mobile version users: 

1. Tap on the Diamond icon and then tap on the wallet icon. After that, select the pending deposit.

   
   
    

2. Tap on your pending deposit to go to transaction details. Tap “Contact support”. This button will be available if the waiting period has passed.

   
    

3. The message to support will be generated automatically. Press “Send”, and our support team will help you to figure out the delay with the deposit.
    

You can also refer to the “My deposit didn’t go through, what do I do?” article for more detailed information about deposits in “Pending”, “Rejected”, or “Error” statuses.